Refund Policy
Returns
Our return window lasts 30 days. If more than 30 days have passed since your purchase, we're unable to offer you a refund or exchange.
To qualify for a return, your item must be unused and in the same condition you received it, and it must be in its original packaging.
Certain goods cannot be returned, including:
- Giveaway items and promotional products
- Gift cards
- Vouchers
- Discount codes
- Downloadable software products
- Some health and personal care items
To process your return, we need a receipt or proof of purchase.
Please do not ship your purchase back to the manufacturer.
Refunds (if applicable)
Once we receive and inspect your return, we'll email you to confirm it arrived and to let you know whether your refund is approved or declined.
If approved, your refund will be processed and a credit applied automatically to your credit card or original payment method within a set number of days.
Late or Missing Refunds (if applicable)
If you haven't received your refund yet, start by checking your bank account again.
Next, contact your credit card company - refunds can take time to post officially.
Then reach out to your bank, since there's often a processing delay before a refund appears.
If you've done all of this and still haven't received your refund, contact us at support@somatine.com.
Sale Items (if applicable)
Only regular-priced items are eligible for a refund. Sale items cannot be refunded.
Exchanges (if applicable)
We only replace items that are defective or damaged. If you need to exchange an item for the same product, email us at support@somatine.com with your order details, and our support team will help you arrange a return shipment to our processing facility.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, we'll mail you a gift certificate.
If the item wasn't marked as a gift when purchased, or if the gift giver had the order shipped to themselves to pass along later, we'll issue the refund to the gift giver, who will be notified of the return.
Shipping
To return your product, please contact us at support@somatine.com.
Membership
You may cancel your membership at any time after your first monthly billing cycle by contacting us at support@somatine.com.
Membership fees are paid in advance and are not refundable in whole or in part. Your membership will end at the close of the month covered by your most recently paid fee.
After cancellation, you will not be charged for any further renewal periods, and your membership will not continue beyond the then-current period.
Somatine may terminate or cancel your membership at any time, for any reason or no reason, at its sole discretion. In that event, your membership fee will be refunded on a prorated basis as of the termination or cancellation date.